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Job description
We are seeking experienced and reliable Customer Support Agents to join our remote team. This position is ideal for professionals with a proven background in customer service who are comfortable working from home, delivering top-tier support to our clients via phone, email, and/or chat.
Position Details:
Location: Must be a resident of one of the following states:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wyoming
Employment Type: Contract (paid through Upwork)
Schedule: Flexible, with potential for full-time or part-time hours depending on business needs
Pay: Competitive hourly rate, commensurate with experience
Requirements:
Must reside in one of the listed states above
Minimum 2 years of customer support experience (phone, chat, and/or email)
Strong written and verbal communication skills
Ability to work independently and manage time effectively
Comfortable with technology and able to learn new systems quickly
Reliable high-speed internet connection and a quiet, professional work environment
Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat
Provide accurate information, troubleshoot issues, and resolve complaints in a professional manner
Document customer interactions in the CRM system
Follow established procedures while offering empathetic, solution-focused service
Why Join Us?
100% remote – work from the comfort of your home
Flexible hours
Paid through Upwork with weekly payments
Opportunity to work with a supportive, professional team
How to Apply:
Submit your proposal on Upwork including:
Your state of residence
A brief summary of your customer service experience
Your availability (hours/days per week)
