Remote Customer Support Representative – Delta Airlines

Job description

Job Title: Remote Customer Support Representative – Delta Airlines

Location: Remote (USA)

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level to Mid-Level

Salary Range: $18 – $24/hour (Based on experience)

Job Overview

Delta Airlines is looking for enthusiastic and service-oriented individuals to join our Remote Customer Support team. This role involves assisting passengers with reservations, flight changes, baggage issues, and general travel support — all from the comfort of your home. Ideal candidates will be tech-savvy, dependable, and committed to providing exceptional customer experiences.

Key Responsibilities
• Handle inbound calls, live chats, and emails from customers
• Provide accurate information regarding flight bookings, schedules, and travel policies
• Resolve issues related to reservations, cancellations, refunds, and baggage
• Maintain professionalism in high-stress or time-sensitive situations
• Accurately document interactions in customer service systems
• Escalate complex concerns to the appropriate department
• Meet daily performance targets including call resolution and customer satisfaction

Qualifications
• High school diploma or GED required; associate degree preferred
• Prior experience in customer support or call center is a plus
• Strong communication and active listening skills
• Ability to multitask using CRM software and airline systems
• Must have a quiet home office setup and reliable high-speed internet
• Availability to work flexible hours, including weekends and holidays

Benefits
• Work-from-home flexibility
• Paid training and support
• Travel privileges and airline discounts (eligibility applies)
• Health insurance options and paid time off
• Growth opportunities within Delta’s global network

How to Apply

Visit delta.com/careers and search for “Customer Support – Remote” to apply directly.